books by Irving J. DeToro
books:
Irving J. DeToro
Process Redesign: The Implementation Guide for Managers (Engineering Process Improvement Series)
Arthur R. Tenner
, Irving J. DeToro
Prentice Hall PTR
, 1996
Comprehensive and full of excellent info & ideas
I got this book based on a friend's recommendation because I was struggling with a process design application called iGrafx Process (also available from Amazon). I learned that there is much more to process design than basic models based on entry, task, validation and ...
Total Quality Management
Arthur R. Tenner & Irving J. DeToro
Addison Wesley
, 1994
Three steps to continuous improvement will prove to be a classicfor both service companies and the service side of management alike.
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If Today Be Sweet: A Novel (P.S.)
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