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 Jim Asplund  


  
Human Sigma: Managing the Employee-Customer Encounter
John H. Fleming, Jim Asplund

Gallup Press, 2007

HumanSigma, a refreshing new take on the employer & employee/customer interaction
HumanSigma is about what drives people and changing your processes to create emotionally attached customers and employees. The JDS (Just Don't Suck) approach is not enough. The actions many companies take when they view employees as the source of error is called the ... 		  
  







  
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DVD: L'Avventura - Criterion Collection