Raving Fans: A Revolutionary Approach To Customer Service | Ken Blanchard, Sheldon Bowles

Raving Fans: A Revolutionary Approach To Customer Service | Ken Blanchard, Sheldon Bowles | Raving Fans

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Raving Fans: A Rev...

	Raving Fans: A Revolutionary Approach To Customer Service Ken Blanchard, Sheldon Bowles William Morrow, 1993 - 160 pages average customer review:based on 124 reviews view larger image
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highly recommended

Great ideas in an easy to read format

I used this book as the basis for educating several of my small business owner clients on how to create raving fans. When I first started the book, I was turned off by the story telling approach. Then I realized that there was real content on how to produce top quality customer service. I made a list of great ideas from the book and easily got dozens of good ideas.
I would recommend this book because it quickly gets the point across on the importance of raving fans and how to generate them.

Raving Fans

Simple read that opens a lot of questions on customer service. Recommend for any one who serves the reatil public.

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Good ideas

Very quick read packed with a lot of great practices. Storyline is a bit cheesy, but worth the read.

reviews: 1, 2, 3, page 4, 5, 6, 7, 8, 9, 10, 11, 12, 13

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