Raving Fans: A Revolutionary Approach To Customer Service

Raving Fans: A Revolutionary Approach To Customer Service | Ken Blanchard, Sheldon Bowles | Raving Fans

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Raving Fans: A Rev...

	Raving Fans: A Revolutionary Approach To Customer Service Ken Blanchard, Sheldon Bowles William Morrow, 1993 - 160 pages average customer review:based on 124 reviews view larger image
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highly recommended

Customer Service Bible

Raving Fans should be a prerequisite for anyone taking a customer service job at any company. Here, in a very compact and easy to read book, are the three secrets to customer service. Business owners: read it, study it, live it, and then make all of your employees read it!

Raving Fans

A vision that can set you apart from other servicing organizations. A servicing differential mentality!

Raving Fans is an excellent resource.

Our company V.P. distributed a book to each of his sales staff as a goal to read and follow. The book gave me motivation and techniques to make our customers feel appreciated!

Great Sales/Customer Sevice Tool

I ask all of my staff to listen too or read this book. Very easy to read and only an hour or so to listen too. It is a good reminder of why we have jobs and why we need to serve our customers no matter who they are.

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Raving Fan

This phenomenal philosophy of customer care is told through a deceptively simple story. The message became more and more powerful to me over time. I would recommend this book to anyone who values customers and referrals in their business.

reviews: 1, 2, 3, 4, 5, page 6, 7, 8, 9, 10, 11, 12, 13, 14, 15

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