Crucial Conversations: Tools for Talking When Stakes are High

Crucial Conversations: Tools for Talking When Stakes are High | Kerry Patterson, Joseph Grenny, ... | Crucial Listening

books:

Crucial Conversati...

	Crucial Conversations: Tools for Talking When Stakes are High Kerry Patterson, Joseph Grenny, ... McGraw-Hill, 2002 - 256 pages average customer review:based on 140 reviews view larger image
	for more information click here

highly recommended

Excellent Resource for All Facets of Life

I highly recommend "Crucial Conversations" for everyone. It can help both personally and professionally. As a leadership coach, I encourage my clients to read this book.

Recently a client was having problems with a direct report. Avoiding the situation was her usual response, hoping it would go away.

This time though, we role-played how she could handle the conversation, using the technique of starting with the facts which the authors suggest will help build safety. Often what happens is folks start with accusations, which will kill safety, and most likely result in defensiveness. Then there's a stalmate. My client is going to try this new approach and I've got a good feeling will have positive results.

for more information click here

Crucial Listening

The female narrator has a crisp clear tone in her delivery. Very good for a hard of hearing listener like myself. The material is first rate, I have listened to many such books over the years, and this one boils down the essential elements to a three tape book. Quite nice.

Maybe it is just burn out on my case, but the self promoting forward by stephen covey almost made me turn the tape off as I drove Interstate 80. This guy is like Dr Phil, he's everywhere and he is so...ah...perfect.

important messages in this book

Sometimes the examples are pedantic, but the points are very important. As with many books like this, you need to keep re-reading and refreshing yourself on its lessons to fully benefit. If in a relationship, would be best if both read it.

for more information click here

Depends on whose reading it

A friend of mine purchased this book as part of her work at a major corporation that does out-bound sales and in-bound customer service. She was accsued of being overly-emotional and brash with ehr colleagues and her boss wanted her to tone it down. THis is an excellent book for toning it down. It has an extensive personality test in the beggining that elucidates the readers conversational styel and whether they do thing the 'correct' way according to the authors or the 'wrong' way and are thus brash and emotion and 'attacking' the people they speak with.

So this book helps breed out all the bad traits of the human being. While a leader might be a genious and original he may not be taking the feelings of others into account, he might be avoiding having tough covnersations with those he hates, or she might be mean to people and run them down when lecturing them. This book helps to give one tools on how to have conversations, especially difficult ones.

The book will certainly influence those that want to be influenced. All the lines of What To Do When You Become The Boss: How new managers become successful managers and The 7 Habits of Highly Effective People this book coaches and turns people into good automotons, like the salarymen of Japan, who are all nice and disarming and empowering.

It depends on the eyes of the beholder.

Seth J. Frantzman

for more information click here

An excellent treatment on dealing with others...

This book will provide you with handy ideas and techniques to deal with difficult situations. We may not realize, but the first dialog starts within us, and often we operate in the auto-pilot mode. In today's complex world, not recognizing this is a recipe for troubled relations - regardless of whether you are dealing with heads of state, companies, or ordinary individuals. Missed opportunities to connect, and have meaningful dialog have led to "preventable" human catastrophies and wars.

The search however has to begin with you - because it is inside you that strife first begins. Super imposed on that is conditioning that has occurred for years - which leads to missed cues, and misunderstandings.

Be careful however; both parties have to be at least some what willing to connect. Dialog is never a one way street, and trust is at the root of building confidence in the opposite party. This is vital and the authors address it under "safety" - making conditions safe for honest and open dialog to occur. Cultural differences, belief systems, and upbringing lie sub-surface in all such interactions. These manifest in the form of personality and behavior of individuals. The book is light in this area; I wish the authors had done more on these topics - since they are often the gateway to get started.

I suggest you also read People Styles at Work, and What Type Am I to get a more comprehensive understanding. It will take your ability to hold crucial conversations to the next level!

for more information click here