MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft®...

MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft® Windows® XP ... | Walter Glenn, Tony Northrup | Only text needed for test

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MCDST Self-Paced T...

	MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft® Windows® XP ... Walter Glenn, Tony Northrup Microsoft Press, 2005 - 944 pages average customer review:based on 37 reviews view larger image
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highly recommended

Now fully updated for Windows XP Service Pack 2, this all-in-one training kit provides in-depth preparation, practice, and review for one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST). Covering Exam 70-271, this kit packs the tools and features exam candidates want most?including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job.

Focusing on building your ability to resolve end-user incident requests by configuring and troubleshooting the Windows XP operating system in the corporate or home environment, this official study guide covers system installation, managing access to resources, configuring and troubleshooting hardware devices and drivers, configuring and troubleshooting the desktop and user environments, and troubleshooting network protocols and services.

Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers?including pointers back to the book for further study. You also get a 120-day evaluation version of Windows XP software and other resources on the CD, making this kit an exceptional value and a great

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Eighteen days

A little background history:
I am 48 yo and I am italian, so I am not really fluent in english language, however I can read it (although with some difficulties).
I am in search of a new job so I needed to get a recent qualification in the IT field.
I worked almost 5 years as a Desktop Support Technician before leaving my old firm (due to my pay dissatisfaction) in search for best opportunities.
Unfortunately the new job I got (although ways better payed) was physically too hard for me and I got injured (it ways a factory worker job) so I needed to turn back into the IT field.
So I had the idea to get a Microsoft Certification to raise my job chances.

Back to the present:
When I worked as a DST I handled mostly Windows 2000 and NT 4 workstations, with very little theoretical background. So I knew that a lot of background knowledge was missing to me. This fact, along with the english language based study and exam, was scaring me.

But I took this book, I read it (with some difficulties) from the first to the last page, I did the tests in the enclosed CD, I practiced with my own pc and after 18 days of intense study I passed the 70-271 exam first try with 783.

I also had the Exam Cram 2 book, which I read only in part, doing all the tests enclosed with it.

Sure my previous practical experience helped a lot, but I knew I had big holes in my theoretical background, and this book helped me a lot to integrate my knowledge (I.E. until I read this book I really didn't know that the ipconfig /flushdns command was able to flush the dns cache of a workstation).

When I booked for the exam I was exitant to take it, because the "Certification simulation" mode of the tests enclosed with the CDs of these books had me often failing to pass.

After the exam I can say that the real Microsoft questions are ways more clear and understandable that those presented in the simulation tests.

In fact - beside learning unknown and valuable troubleshooting tricks and methodologies - the real problem for a foreign language speaker like me was to correctly understand the english-formulated questions, that often can be very devious.

But the learning tests enclosed with the books are a though (maybe frustrating) way to improve your reasoning skills about Desktop assistance.

Now I am studying for the 70-272 exam in order to get the MCDST certification and I am really more relaxed about it.

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Only text needed for test

This was the only book I bought before taking the test. I used the discount voucher included with the book and after studying for two weeks passed the Exam. I would highly recommend doing the exercises in the book as I needed to see the menus and paths to the options in order to answer the questions. Everything I needed was in the book; I just had to do the exercises over and over until I got familiar with the menus.

Well done

Ordered, shipped (with usps), fast delivery ,good condition.
All is it should be.

Leopold

reviews: page 1, 2, 3, 4, 5, 6, 7, 8

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